... the organization's IT users has become a critical issue. This
Research Byte is a summary of our full report, Trends in Help Desk
Staffing and Outsourcing, which provides benchmarks to assist IT
organizations in answering that question.
<http://www.computereconomics.com/article.cfm?id=1335&CMP=OTC-RSS>
Computer Economics Research Bytes
<http://www.computereconomics.com>
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